Shipping & Returns

Shipping

FREE GROUND SHIPPING ON ALL ORDERS OVER $50 - USA Only. In stock items usually ship following business day if ordered by 1pm est. Actual number of days for delivery may vary based on origin and destination, as well as weather and customs delays (international orders).

STANDARD SHIPPING IS $9.99 ON ALL ORDERS UNDER $50

 Domestic Shipping Only - No International Orders will be accepted.

Return Policy
Others say it, we actually do it. No limitations, no stipulations, no jumping through hoops. Mantis Yoga will issue a gift code if we cannot replace your bag or any product that has been proven to have a manufacturing defect. All Mantis Yoga products fall under one of the two warranties outlined below:

Lifetime Guarantee Whether you bought it yesterday or a few years ago, our Plain + Simple Lifetime Guarantee still applies for all sewn and wearable products, such as backpacks, duffels, bags, etc. Please note this does not include hard goods, accessories, and items with wheels, as listed below.

General Specifics Our warranties apply when the product(s) have been used for the purpose intended and under normal conditions. General wear and tear, normal fading, and accidental damage is not covered by the warranty.  

Mantis Yoga, at its sole discretion, will replace with a product currently available of comparable value and comparable function or issue a credit voucher for an amount not to exceed the retail replacement value of the defective item, applicable sales tax (if any), and shipping charges. The credit voucher can be redeemed to purchase any item on MantisYoga.com website up to the full value of the voucher.

We do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Mantis Yoga will not accept responsibility for the cost of the repair.  Any items returned to Mantis Yoga as part of a warranty claim will be destroyed and recycled at our discretion. 

We will do everything possible to take care of your warranty request. Please allow up to 10 business days to process.

Our warranties do not include coverage for personal belongings that have been stored in any Mantis Yoga packs or accessories. Other incidental and consequential losses are excluded. Some states do not allow the exclusion of incidental and consequential damages, so this exclusion might not apply to you.

We take pride in our product quality and our loyal customers, so if it falters, please tell us about it.

*Customers are responsible for the cost of shipping in the defective product.*

Please email support@outdoorproducts.zendesk.com to schedule your return. Upon receiving the item in the condition in which it was shipped, we will process a full refund.

*We do not ship outside of the US for warranty items. If purchased outside the US please return product to the retailer in which the purchase was made for refunds or exchanges.*